Key Benefits

• Claims management — Streamline claims processing to improve turnaround time, reduce costs, and increase customer satisfaction.

• Customer account setup — Automatically capture and process new customer account information through any input source.

• Operational efficiency — Increase your asset utilization while reducing costs through consolidation and business process optimization.

• Process automation — Manage and resolve cases more efficiently by using automated business rules, workflows, templates, and queuing.

• Records and reports management — Reduce the cost of compliance and the risk of non-compliance with records and report management, e-mail archiving, and retention policy services.

• Regulatory requirements — Implement information architecture and business continuity solutions to reduce the operational risk involved in regulatory compliance.

• Security — Prevent unauthorized access to, tampering with, or use of your information assets.

Solutions

Core Insurance Processes

• Digital Claims Processing — Bring new efficiency to your claims process with a comprehensive solution for capturing and routing electronic claims forms and documents.

• New Account Enrollment — Automate, accelerate, and optimize the process of opening new accounts, from initial customer interaction and review through fulfillment.

• File Systems Assessment for Insurance — Free up underutilized or static storage capacity to achieve better performance, improve operational excellence, and reduce expenses.

• Insurance Policy Generation — Generate compliant policy documents using templates, within a content management environment that ensures security and control.

• Agent, Broker, and Customer Portal Publishing — Streamline the development, management, and compliance of your websites and portals—all via one consolidated infrastructure.

• Imaging for Financial Services — Transform paper documents into electronic images that you can easily manage throughout your business processes.

• Core Systems Transformation — Replace your core banking application systems with a comprehensive, secure information infrastructure that improves operational efficiency.

• New Product Development — Shorten time to market for new products and services by implementing virtual project workspaces, a global content repository, and business process support.

Security and Regulatory Compliance

• Information Security — Provide identification, authentication, and access protection to safeguard sensitive information.

• Compliance — Assess your applications and infrastructure, plan compliance strategies, and implement policies for the retention, retrieval, and destruction of critical information.

• eDiscovery — Speed search and retrieval of e-records and establish audit trails in order to protect your organization, streamline litigation processing, and reduce your e-record management costs.

• Regulatory Content Creation — Create, approve, deliver, and archive regulated content for submission to regulatory agencies—as well as disclosure to clients.

Information Infrastructure

• Business Continuity and Availability — Ensure continuous availability of information through a comprehensive suite of replication strategies and technologies.

• Virtualizating Information Infrastructure — Increase the utilization of your servers, files, and block storage through the use of virtualization technology.

• Mail and Messaging — Improve the operational efficiency of your messaging environment, automate e-mail retention and disposal policies, and reduce the cost and risk of legal discovery.

• Backup, Recovery and Archiving — Proactively manage your insurance information to meet more stringent data recovery requirements and strengthen data protection, while significantly reducing costs.

• Infrastructure Consolidation and Optimization — Optimize your data center, network, and storage while maximizing your IT resource allocation and use.